Fair Use Policy

Technical limits vary by plan (Pay as you go / Growth / Scale / Enterprise): API requests per minute 120 / 360 / 720 / unlimited; active payment links 25 / unlimited / unlimited / unlimited; invoices 10 / unlimited / unlimited / unlimited; team members 3 / 5 / unlimited / unlimited; Connections 2 / 6 / unlimited / unlimited; exports per month 10 / unlimited / unlimited / unlimited; manual webhook replays per month 5 / 25 / unlimited / unlimited. Amount ceilings (per transaction, per day, per month) depend on the account's compliance checks, not on the plan. When a limit is exceeded, Wajub may refuse the request, notify the merchant, suggest upgrading to a higher plan, or charge the overage fees set out in the pricing.

The following are considered abusive and may result in immediate suspension: API flooding (more than 10,000 requests/minute without variation), scraping, card testing (carding), circumventing limits by creating multiple accounts, sandbox abuse (use as a production environment), and non-compliant use. Occasional traffic peaks related to commercial events (Black Friday) are not considered abusive, subject to 48 hours' prior notification.

The sandbox environment is exclusively intended for API testing and technical integration, development, technical team training and scenario simulation. It may not be used as a production environment, to process real transactions, or to store real personal data. Only fictitious data must be used. Data created in sandbox is not transferred to production.

A webhook delivery succeeds when the merchant's endpoint answers with an HTTP 2xx code within 10 seconds. On a failure (any non-2xx response, a network error or a timeout), the delivery is retried at growing intervals for 72 hours; only a 410 response stops the retries. A failing endpoint is not disabled automatically; failed deliveries can be replayed manually within the limit set by the plan. The Merchant undertakes to keep its endpoints reachable.

In the event of a breach of the FUP, Wajub may apply the following sanctions: Level 1 - Email warning (immediate). Level 2 - Temporary feature limitation (24h after unsuccessful warning). Level 3 - Account suspension (immediate in case of serious abuse). Level 4 - Account termination (7 days after unsuccessful suspension).

Wajub reserves the right to modify this FUP at any time to adapt to changes in the platform and its use. Changes are notified to the Merchant by email 30 days before they come into effect.